We are making it easier for patients to get in touch

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From the 5th of June, you will be able to submit all medical and admin requests through our website, as well as by calling or coming into the practice. This will include appointment requests, prescriptions, test results, fit notes, referral queries and more. 

All requests for appointments with a doctor will now be reviewed by one of our GPs, who will either book you an appointment with a member of our team or signpost you to the most appropriate service for your needs.

This ensures that all patients have equal access to our services, whether you use our online form, call the practice or visit us, and receive the right care at the right time with the right team. 

We encourage everyone who can make an online appointment request via our website to do so, ensuring our phone lines remain available for those who need them. Those unable to use our website can continue to call us at 01403 246860 or visit the practice in person. 

FAQ’s 

If you have access to the internet on a phone or computer, please go to our Appointments page on the website and submit an online request. You will be asked a few simple questions about your problem and how you would like us to deal with it. 
All requests will be reviewed by one of our GP’s, who will review and allocate requests to the appropriate member of our clinical team.
If you cannot use the internet or fill out the online request form for any reason, please call us on our usual number 01403 246860, or pop into one of our surgeries and our team will be happy to help.
We are responding to patient feedback – including those who have experienced long waits on the phone to make an appointment and to ensure that our patients can get appointments when needed. We have looked at different ways to help with this and are responding by making it easier to access us online for those that are able to do so, freeing up phone lines for those that need them the most.

All our patients will have the same access to our team whether we receive a request online,  on the phone or in person. 
If you have access to the internet on a phone or computer, please go to the Appointments page on our website and submit an online request. You will be asked a few simple questions about your problem and how you would like us to deal with it. 
If you cannot use the internet or fill out the form for any reason, please call us on our usual number 01403 246860, or pop into our surgery and our team will be happy to help.
All requests will be reviewed our team on the same day if received by 4pm. If your request is received after 4pm and is not urgent, it will be reviewed the following working day.
Your request will be reviewed based on the information you have given us and will be allocated to the member of our team most suited to help you. 

This may be:
– GP
– Nurse
– Paramedic
– Pharmacist
– First Contact Physio
– Emotional Wellbeing Service
– Health Care Assistants
– Social Prescriber
– Care Coordinator

If an appointment is needed our team will contact you to arrange this.

 If you have further questions, please ask us.